What is Periskope?
Periskope is a shared WhatsApp inbox platform designed specifically for sales and customer support teams. It allows multiple team members to manage, respond to, and track WhatsApp conversations from a single shared interface — without sharing a phone or a WhatsApp Web login.
Unlike ManyChat or other automation-first tools, Periskope focuses on giving teams visibility and structure over their WhatsApp conversations, with assignment, tracking, and reporting built around the way sales and support teams actually work.
Key Features
Shared WhatsApp Inbox
Connect your WhatsApp Business number and give your entire team access from a single, organized inbox. Conversations are visible to everyone with the right permissions, and no message is missed or duplicated.
Conversation Assignment
Assign conversations to specific team members or teams. Managers get full visibility into who is handling what, with clear ownership and accountability for every lead or support case.
Sales Pipeline Tracking
Move WhatsApp conversations through custom pipeline stages — from first contact to closed deal. Track where every lead stands without switching to a separate CRM.
Labels & Tagging
Label and tag conversations by type, priority, or stage. Filter your inbox instantly to see only the conversations that matter right now.
Analytics & Reporting
Track response times, conversation volumes, agent performance, and conversion rates across your WhatsApp channel — giving managers the data they need to improve.
Automations
Set up automatic assignment rules, auto-replies, and follow-up reminders based on conversation activity and time triggers.
Who Is Periskope Best For?
- Sales teams that rely heavily on WhatsApp to close deals
- Customer support teams managing high WhatsApp volumes
- Businesses where multiple reps share one WhatsApp number
- Managers who need visibility and accountability over WhatsApp communication
Pros & Cons
✅ Pros
- Purpose-built for WhatsApp sales & support
- Strong assignment and visibility features
- Pipeline tracking within WhatsApp
- Clean and intuitive interface
- Good reporting for managers
- Automation rules for efficiency
❌ Cons
- Focused only on WhatsApp (not multi-channel)
- Smaller ecosystem than ManyChat
- Requires WhatsApp Business API
- Pricing can be high for large teams
Our Verdict
If WhatsApp is your primary sales and support channel and you have a team of two or more people managing it, Periskope solves exactly the visibility and coordination problem that shared WhatsApp creates. It is focused, well-designed, and genuinely useful for sales-first teams.
Start your free trial and bring structure to your WhatsApp sales team.
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